Little Box of Horrors Shop is unable to accept returns, cancel orders and or process refunds for any beauty or bath products.
When should I expect my package to be shipped?
Store sale is bi-monthly and closes on the 30th of the month. Shipping for pre-orders is to be expected to begin 3-4 weeks after the store closes. This gives time for makers to create their products and ship them out to LBH headquarters. Once all items are received for the store and your order, then shipping starts getting processed.
Multiple orders will be combined and shipping costs will be adjusted accordingly.
I live internationally. What do I do if my order hasn't updated since it left the US or it is stuck at customs? Once the package leaves the US, we cannot track it further. When shipping internationally, there are times when packages take a bit longer or get stuck at customs. All we can do is wait.
Due to changes in UK regulations we are not currently shipping to the United Kingdom.
I live in the US. What do I do if my package shows it was delivered but I didn't receive it?
When a package gets lost or scanned wrong by USPS there is nothing that we can do. We highly suggest going to your local post office and asking for assistance. If they claim the package is lost, there is a missing package form that you can fill out for USPS as well.
I received my order and there is a missing item, broken item, and or wrong item in package?
Accidents happen. Please take a picture and email firstname.lastname@example.org and we will do our best to correct the situation.
Any questions other questions:
Please reach out to us at email@example.com for any questions we can answer.